FAQ

Frequently Asked Questions

What are the delivery times?

Processing takes 1 to 3 business days, then delivery usually takes 7 to 15 business days in Canada and the United States. Each order includes a tracking number sent by email.

Is delivery really free?

Yes — free on all orders shipped within North America, with no minimum purchase.

How do I track my order?

Once shipped, you will receive an email with your tracking number. Please check your spam folder. If you don't hear from us after 5 business days, please email us.

Can I return an item?

Yes, you have 30 days after receipt to request a return, as long as the item is unused and in its original packaging. Email us at info.tavozen@gmail.com to start the process. See our refund policy for full details.

My item arrived damaged, what should I do?

Contact us immediately with a photo of the product and packaging. We will send you a replacement or a refund, free of charge.

What payment methods do you accept?

All major credit cards as well as digital wallets offered for payment (depending on your region). All transactions are encrypted and secure.

Can my order arrive in multiple packages?

Yes. If you order multiple items, they may be shipped separately and arrive a few days apart, each with its own tracking.

How can I contact you?

By email at info.tavozen@gmail.com or via the contact page. We respond in French and English, 7 days a week.